It's been a whirlwind the past 48 hours, fielding messages, phone calls and writing up additional statements for the family that was wronged as we patiently wait for the right. The right that may never come.
Nonetheless, the staff at Lady Luck Consulting doesn't mind late nights, early mornings and busy days because if you "Choose a job you love, and you will never have to work a day in your life." - Confucius
The hardest part of putting yourself out there, even when it is to right a wrong, you take risks, low blows and hard punches. All in a day's work. Nothing can deter you from something you wholeheartedly believe in. With this I bring you, press release number two this week from Shorty's Charities:
FOR IMMEDIATE RELEASE
Tom’s Farms responds to accusations of discrimination
against autistic child’s pit bull service dog
Shorty Rossi says this is not good enough. All the Santos family asked for was for an apology and to educate, enlighten and inform this business establishment of their discriminatory practices
Shorty Rossi says this is not good enough. All the Santos family asked for was for an apology and to educate, enlighten and inform this business establishment of their discriminatory practices
Corona, California, US September 18, 2013
You have yet to make a public apology to the parents,
child and, YES, even to the service animal. While you state you have
changed the policy (without stating said changes) please understand that a
policy and a law have nothing to do with each other therefore your said changes
are irrelevant. “Clarify(ing) (y)our
policies and provid(ing) specific training to (y)our staff” have nothing to do with the fact
that you are not above the law. Mr. Santos came to you over 45 days ago
to let you know about how a manager treated his mentally handicap daughter and
her service animal with absolutely no response from your company, your
managers, your owners nor your staff. The Santos family came to you on a
friendly basis (we have well documented communication) to help you understand
what you chose to put his daughter through. The Santos family even offered to
assist with training your employee during that time (we have well documented
communication) yet your business establishment chose to ignore the offer. So
alas, we do not see anything that has changed for the better as of today, 46
days later, however we look forward to seeing something soon.
Statement from the Santos family:
“It has come to the attention of the Santos family that as
of late, Tom’s Farms has been provided with an abundance of information in
regards to the laws that pertain to the disabled and their Service Animals. We
understand that there are many laws/rules/regulations that may be hard to
understand and implement. We fully understand that we cannot force you to
want to be better or to do better. That is a choice; one that is on the
shoulders of your business needs to make for itself. However, always
remember that our previous offer to work alongside you in regards to the PROPER
employee training on such sensitive topics will always be available to
you. While visiting Tom’s Farms is not something we plan on doing any
time soon for obvious reasons, please know that we will do so if it means that
we will be helping you train your employees so that we are the ONLY family to
every go through such discrimination and humiliation.
“Here is to an open mind and a patient heart.
Signed,
The Santos Family, also known as Pup-Cake’s leash racks”
The Santos Family, also known as Pup-Cake’s leash racks”
In summary, Shorty Rossi advised the Santos family that
“in the future, just call the police,” since according to California Code -
Section 54.1(a)(1) Access to public conveyances, places of public
accommodation, amusement or resort, and housing accommodations:
Individuals with disabilities shall be entitled to full and equal access, as other members of the general public, to accommodations, advantages, facilities, medical facilities, including … places of public accommodation, amusement, or resort, and other places to which the general public is invited, subject only to the conditions and limitations established by law, or state or federal regulation, and applicable alike to all persons.
Shorty’s
Charities has been assured, since the beginning of its involvement with Pup-Cake the Service dog and the Santos family, that they have not once threatened
to file a lawsuit against nor have they sought money from Tom’s Farms. They
have consistently sought to educate, enlighten and inform Tom’s Farms’ in
regards to service dog treatment and requested an apology from the staff that
subjected their daughter to unnecessary distress. The Santos family sees no
other choice, at this time, than to contact the California Department of
Justice and file a complaint. All because the human element was removed
for public relations’ statements; all because they wanted to hear “I’m sorry. How can we make this better for
everyone?”
END
###
If you would like more information or to schedule an interview, please call Julie Hernandez at 818.850.2310 or email julie@shortyscharities.org
Julie Marie Miller-Hernandez
Director of
Marketing & Public Relations
Secretary, Shorty's
Charities Inc., a nonprofit corporation
www.shortyscharities.org
www.shortyscharities.org
Seems simple enough, doesn't it?
To show support for my personal friends and family subjected to this set of circumstances, please like
www.facebook.com/PupcakePitBullServiceDog
Downloadable versions of our press release on behalf of our client, Shorty's Charities
To donate to Shorty's Charities, visit www.shortyscharities.org/help-us-help-them
www.facebook.com/PupcakePitBullServiceDog
Downloadable versions of our press release on behalf of our client, Shorty's Charities
To donate to Shorty's Charities, visit www.shortyscharities.org/help-us-help-them
BLOG POST AUTHORED BY: Julie Miller-Hernandez, President of Lady Luck Consulting
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